Raj Dhami

About

Enhanced business performance by surpassing revenue targets, driving a 79% increase to $25 million in 2023, and achieving 20% profit margin through strategic internal restructuring and fostering team collaboration. Elevated account management performance by 20%, generating $1.3 million in organic revenue through tailored customer engagement strategies. Led the creation of a headcount forecast, aligning with projected sales, facilitating the expansion from 130 employees to 200 in six months, ensuring adequate staffing for increased demand. Conducted an audit of case processing procedures, implementing corrective actions that aligned staff with leadership directions, reducing case backlog by 400 within two months. Generated $1.5M in revenue by identifying upselling opportunities, driving recurring revenue, and securing additional projects.